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Rich & Bold customer service hours are Monday thru Friday from 9:00 AM to 5:00 PM PST (Pacific Standard Time). Our offices are closed weekends and all recognized US holidays. Orders are processed within 24-48 hours of completed transaction and any order that falls on a weekend or holiday will be processed on the following business day. If you have any questions regarding a recent order please submit your information in the form provided and a member of our team will get back to you as soon as possible. 

For returns, refunds or exchanges please visit R&B Returns for more details. 

Any topic you are interested in regarding our Wigs you can find out more here, and for our concept regarding our Extensions, please find out more here.  

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